Frequently asked questions

What does the accessibility score mean?

What is a critical issue vs. a warning?

What does 'passed checks' mean?

Why did the scan only check a few pages?

Does the scan check mobile and desktop separately?

Can I share these results with my developer or team?

Does a good score mean my site is ADA compliant?

What is WCAG and why does it matter for ADA?

My business received an ADA demand letter. What should I do?

Is there a deadline for ADA compliance on websites?

Does ADA compliance cover mobile apps too?

What does ongoing monitoring actually include?

Why do I need ongoing monitoring if my site looks fine now?

How often are scans run in managed monitoring?

Can I use the Auditor platform to run my own scheduled scans?

What is the difference between managed monitoring and the Auditor platform?

I have the scan results. What do I do next?

Can you fix the issues for me, or do I need my own developer?

How long does remediation typically take?

Will you verify the fixes after my developer makes them?

What documentation do I get after remediation?

How much does a one-time accessibility audit cost?

What does managed monitoring cost?

Is the free scan really free?

What is included in the Auditor self-service platform?

Do you offer custom project pricing for larger engagements?

My site has visitors from Europe. Do I need to worry about GDPR?

What is a consent banner audit?

Does GDPR compliance also help with CCPA?

What is included in a privacy assurance engagement?

What counts as an external communication?

Why review communications separately from the website?

Do you manage consent after the initial setup?

Can you work with my existing developer or agency?

Do you still handle website modernization and custom applications?

When should I talk to StrongStart instead?

I am not a technical person. Can I still get value from a scan?

What is the fastest way to reduce my ADA risk right now?

How do I get started with managed monitoring?

How quickly do you respond to inquiries?