Frequently asked questions

What does the accessibility score mean?

What is a critical issue vs. a warning?

What does 'passed checks' mean?

Why did the scan only check a few pages?

Does the scan check mobile and desktop separately?

Can I share these results with my developer or team?

Does a good score mean my site is ADA compliant?

What is WCAG and why does it matter for ADA?

My business received an ADA demand letter. What should I do?

Is there a deadline for ADA compliance on websites?

Does ADA compliance cover mobile apps too?

What does ongoing monitoring actually include?

Why do I need ongoing monitoring if my site looks fine now?

How often are scans run in managed monitoring?

Can I use the Auditor platform to run my own scheduled scans?

What is the difference between managed monitoring and the Auditor platform?

I have the scan results. What do I do next?

Can you fix the issues for me, or do I need my own developer?

How long does remediation typically take?

Will you verify the fixes after my developer makes them?

What documentation do I get after remediation?

How much does a one-time accessibility audit cost?

What does managed monitoring cost?

Is the free scan really free?

What is included in the Auditor self-service platform?

Do you offer custom project pricing for larger engagements?

My site has visitors from Europe. Do I need to worry about GDPR?

What is a consent banner audit?

Does GDPR compliance also help with CCPA?

What is included in a privacy assurance engagement?

What kind of custom applications do you build?

How is a custom build cheaper than my current SaaS stack?

What does tech modernization mean?

Can you work with my existing developer or agency?

I am not a technical person. Can I still get value from a scan?

What is the fastest way to reduce my ADA risk right now?

How do I get started with managed monitoring?

How quickly do you respond to inquiries?